At the City of Port Angeles, we are focused on improving the permitting process to better serve you. To support this, we’ve increased capacity at our first-floor permit counter, where two key departments are now working together to offer faster, more comprehensive assistance.
Community members can now visit the City Hall Permit Counter, located at 321 East 5th Street, to receive in-person permitting assistance from both Community & Economic Development and Public Works & Utilities staff.
“We are committed to becoming the best permitting agency on the North Olympic Peninsula,” says City Manager Nathan A. West. “As part of that commitment, we are dedicated to providing exceptional customer service through robust in-person staffing. This approach allows us to better serve our community and streamline permitting processes. This is especially important for housing, which remains a top priority.”
Added capacity at the permit counter is part of our City’s efforts to improve cross-departmental coordination during permit review.
“We’re breaking down barriers between departments to support more timely reviews. Increasing capacity at the permit counter is an important part of this effort, ensuring a more cohesive and efficient process,” says Shannen Cartmel, Manager of Community & Economic Development.
“Public Works is essential to the permitting process, and we are committed to being part of the solution,” adds Public Works & Utilities Director Scott Curtin. “Bringing our teams together at the permit counter allows us to better address questions and move projects forward more quickly.”
This improvement is part of our broader, ongoing effort to enhance the permitting experience. Recently, the City launched an over-the-counter permitting program that allows eligible permit applications to be processed and issued on the same day (see program details). In addition, staff are currently working to implement a brand-new Enterprise Permitting and Licensing (EPL) System to further increase customer service, productivity and efficiency.
Ways to Work with Us:
We appreciate your patience as we work to improve the permitting process, and we look forward to assisting you! For more information, please call 360-417-4817 or email permits@cityofpa.us.
We are here to help! Stop by the City Hall Permit Counter, located at 321 East 5th Street in Port Angeles.