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We have been notified there is a new round of scam phone calls being made. The City reminds customers that potential scams may be committed over the phone, through mailers, via text messages and by people visiting their home or business.
Criminals use various means of solicitation and may claim bills are delinquent, that special funding is available and/or seek financial information from the customer.
Both commercial and residential customers in the City’s service area have recently been targeted.
You may get a call claiming you are delinquent on your City bill and asking for personal information or a pre-paid credit card to pay your bill. There have been reports that the scammers are even able to make caller ID suggest they are the City calling – be very cautious in all instances. If you are ever in doubt, call the City directly.
Typically, City customers will not receive a phone call from the City about disconnect, although there is a notification process in place. The City does not provide any information to customers about their account unless the customer provides verification that they are the account holder. Disconnects for non-payment also occur during normal working hours, Monday-Friday, providing one more opportunity for customers to make arrangements.
And while most scams tend to focus on residential customers, we also know that commercial customers are not immune from these criminal efforts.
The City encourages customers to be cautious when providing personal information, and when in doubt, call the City during business hours at 360-417-4623 to verify the legitimacy of the inquiry.