What is new about the hybrid inspections process?
Online Request Form: Beginning March 28th, customers will be able to choose from the following inspection types: Engineering, Fire, Electrical, Building, or Planning.
Online Appointment Booking: Virtual inspections customers will be able to request a specific date and time for their appointment. Field inspections customers will be able to request a specific date for an appointment; inspectors will determine their daily routing and order. Customers will be able to modify or cancel their inspection appointment requests.
Confirmation Email: Requestors will receive an automated confirmation email about their upcoming inspection. The virtual inspection confirmation email will also contain a link to join the inspection appointment.
Virtual Inspection Platform: The virtual inspection platform will change from Cisco WebEx to Microsoft Teams. Once the customer receives email confirmation of the appointment, they should download the Microsoft Teams app if they do not already have it. Teams is a free video conferencing application. Download the free Teams App on desktop or mobile here.
Inspection Lead Times: In order to be consistent across City inspector teams, we are changing the advance notice required for inspection requests. Effective March 28th, appointments must be requested prior to noon the business day before the desired appointment.