City Services Available

The City is committed to continuing to find innovative ways to serve all customers. Listed below are services currently available for City residents:

Emergency Services

Fire

Fire Department is open, but the 5th Street doors will not be open for public access.

  • For non-emergencies and inquiries please dial 360-417-4655 or contact Catherine Dewey at cdewey@cityofpa.us
  • There is a telephone outside the Fire Department front door that will ring directly to PENCOM in an emergency
  • Records requests can be submitted via GovQA or emailed to Catherine Dewey at cdewey@cityofpa.us
  • All Fire Prevention office requests and permitting can be submitted via email to permits@cityofpa.us

Police

To reach the Records Division, please call 360-417-4915.

  • Concealed Pistol License Applications (as of 3/1/21)
  • Fingerprinting (as of 3/1/21)
  • Retrieve Property & Evidence Items

To request records from the Port Angeles Police Department, visit www.cityofpa.us and submit a request through the online portal or call the Records Division Direct Line at 360-417-4915.

Citizens can file online reports for lost property, theft, theft from motor vehicle, malicious mischief/vandalism/graffiti, burglary, and identity theft when there is no known suspect or evidence that can lead to the identity of the suspect through the City of Port Angeles Website.

Parking tickets-Please do not mail in cash payments or place cash in the payment drop box

  • Please place parking ticket payments in the drop boxes located at the north and south entrances to the Police Department or across the parking lot from the main entrance to City Hall.


All Other Departments and Services

Community and Economic Development

The CED permit counter is currently closed to the public; however, the department is open and able to provide services to our customers digitally and via phone.

For Detailed information on Development Services and Right-of-Way Permit Procedures During COVID-19 Emergency Click Here

For development inquiries or questions, please email ced@cityofpa.us or call 360-417-4750

  • Building permits and development review applications – submit requests via email to: permits@cityofpa.us

Note: we are transitioning to digital development review and virtual inspections – please be patient with permit and application review and processing times

  • At this time, all building inspections are virtual. Click here to learn more about how to schedule and use the virtual inspection platform, Cisco Web Ex.

Finance - Utility Bills

  • At this time the City has discontinued shutting off utilities due to late payment. Instead we will be making payment plan arrangements with customers. 
  • No interest will be charged on late payments for utility bills through December 31, 2021.
  • All interest accrued for the months of March through December 2020 and January through December 2021 on accounts receivable will be waived. 
  • All Parking Business Improvement Area (PBIA) fees for the 2nd, 3rd, and 4th quarters of 2020 and 1st and 2nd quarters of 2021 will be waived.
  • The City will continue the low-income discount program for electric utility users.
  • Starting this year, we have established low income discounts for water, wastewater, solid waste and stormwater utilities.
    •  Click here for the Utility Discount Application.
  • The City is taking donations for those facing hardship situations and cannot pay their utility bill.
    • Click here for the COVID-19 Utility Relief Donation Form, or
    • Click here to donate online or by phone.
      • Please reference account number: 12345-67890 and use the service location street number: 321
  • For more details regarding the low-income discount application and donations, click here to view the Utility Financial Assistance and Donation Information page.

Alternative ways to pay Utility Bills:

Please do not mail in cash payments or place cash in the payment drop box.

If you are unable to make a payment using any of the above methods, please call Customer Service at 360-457-0411 or email utilities@cityofpa.us and schedule an appointment for cash payments or ring the doorbell at City Hall. Residents will be assisted one customer at a time.

Utility service connects or disconnects or making payment plan arrangements can be done by email to utilities@cityofpa.us.  For more information regarding utility billing, click here to view the Customer Service Utilities page.

Human Resources

  • Recruiting for open positions continues
  • For all other inquiries, please call 360-417-4510

Parks & Recreation

Please visit our website for Parks & Recreation COVID-19 News and Updates: https://www.cityofpa.us/987/Parks-Availability

  • Offices are closed to the public; please call 360-417-4550 or email parksandrecreation@cityofpa.us for assistance
  • All parks and open spaces are open
  • The Vern Burton Community Center has reopened on a limited basis for formal, non-athletic events
    • Other rentals locations remain closed at this time
  • Low, Moderate and High-risk sports permitted for practice, training and competition for outdoor athletic fields only
  • Outdoor tennis/pickleball courts are open (all indoor courts remain closed until further notice)
  • Ocean View Cemetery: Per the Governor's Office, formal services are allowable, following appropriate venue requirements. If food or drinks are served, eating and drinking requirements apply. Dancing is prohibited. 

Public Record Requests

To make a public records request, visit the City’s website at www.cityofpa.us and submit a request through the online portal or, email cityclerk@cityofpa.us or, call 360-417-4634

Public Works 

  • For any general Public Works questions, please call 360-417-4543
  • Transfer Station – open
  • All Public Works offices are closed to the public, refer to publicworks@cityofpa.us
  • Light and Power – offices are closed to the public – please call 360-417-4724
  • Click here for Electrical Inspection Guidelines
  • Emergency Outages – please call 360-417-4726
  • After-hour Emergency Outages – please call 360-417-4726

Senior Center 

  • The Senior Center has reopened on a limited basis. For more information, please contact the Front Desk: 360-457-7004. 
  • The Senior Center continues to utilize the OlyCap Senior Nutrition program - limited to pick-up and delivery of meals. If you have questions regarding OlyCap’s meals, please contact them at 360-457-8921.
  • All tax aide appointments are being scheduled via phone at 360-452-6147. All tax aide appointments will be utilizing a drive-up service.