Utility Financial Assistance and Donation Information

Utility Discounts and Donations for City Residents in Hardship Situations (See Forms Below)

Utility Discounts for Utility Customers 

As of January 1st, 2021, the City is no longer able to offer utility, rental, and mortgage assistance because funding has been expended. If you are still in need of assistance the City offers low income discounts to City utilities as another option of financial assistance, please fill out and submit a Utility Discount Application to see if you qualify. 

We encourage you to apply if you have not already done so. Additionally, if you cannot pay your bill, you may set up payment arrangements by contacting Customer Service at 360-457-0411, or utilities@cityofpa.us.

We understand this has been a difficult year for many and would like you to know we are here to help. The City is committed to determining other resources that will assist our customers in paying their utility bills. Should other funding become available, the details of the application process will be provided on this page and at the main entrance at City Hall and you can request that an application be mailed to you.

For a full list of utility payment options and resources, visit the Customer Service - Utilities page.

Additional resources for businesses can be found at Choose Clallam First, or by calling the Clallam Economic Development Council at (360) 457-7793.

If you have any questions, or would like additional information, please contact Customer Service at 360-457-0411, or utilities@cityofpa.us.

Donations for Community Member Assistance

COVID-19 is creating new needs, while putting enormous financial pressure on many in our community. The economic uncertainty caused by the pandemic is especially difficult for our residents with limited financial reserves to carry them through lean times. In an effort to respond to the economic uncertainty faced by many in our community, the City is accepting donations, 100% of which will be used to support local residents who cannot pay their utility bill.

Donations will be credited to individual utility accounts based on qualification of utility bill assistance due to the COVID-19 crisis. Any donated funds remaining after this emergency situation will be sent to OlyCap for continued financial assistance for City residents in need and will not be returned.

Community members who wish to help those in need during this time, click on the image below to access the COVID-19 Utility Relief Donation Form to fill out and send to Customer Service.

Click here to donate online or by phone and reference account number: 12345-67890 with the service location street number: 321

Return the completed donation form to Customer Service using any of the below methods:

Email: utilities@cityofpa.us

Mail: City of Port Angeles
         Attn: Customer Service
         321 E 5th Street
         Port Angeles, WA 98362

Drop Box: Located across the parking lot from the main entrance to City Hall at the address listed above.

If you need assistance with completing the application or have questions, contact Customer Service at (360) 457-0411 or email utilities@cityofpa.us.

Donation Form

COVID-19 Donation Form page1

Interest Abatement for City Accounts Receivable through December 31, 2021

Our City Finance team continues to explore ways to assist our City residents and businesses throughout the COVID-19 emergency. 

All Interest accrued for the following months on accounts receivable will be waived:

  • January through December 2021
  • March through December 2020

All Parking Business Improvement Area (PBIA) fees for the following quarters will be waived:

  • 1st and 2nd quarters of 2021
  • 2nd, 3rd, and 4th quarters of 2020 

We hope this will help alleviate the burden many of you are facing during this time.  

To learn more about the PBIA, view the City's Frequently Asked Questions Fact Sheet.

Please direct any questions regarding this change or any other City billing related questions to finance@cityofpa.us.

Utility, Rent and Mortgage Payment Relief for City Residents in Hardship Situations

In 2020, the City allocated $790,195 toward Utility, Rental, and Mortgage assistance for residents in need. This funding has been allocated by City Council from City funding and received from CARES funding passed through from Clallam County. Unfortunately, all future available funds have been expended at this time and the limited funding for this program ended December 31, 2020.

This financial assistance will no longer be available unless additional funding is obtained through the state or federal government. This assistance is in addition to the discounts currently offered and provided to low income utility customers. 

The City will discontinue shutting off utilities due to late payment. Instead we will continue making payment plan arrangements with customers. No interest will be charged on late payments through December 31, 2021.

Council Resolution: Relief for Rate Payers Facing Hardship, announced March 17, 2020

City Council resolved that City of Port Angeles rate payers facing hardship need to be provided with relief. The City is taking a multi-pronged approach to providing assistance to businesses and residents in need.