Why was my garbage missed?
Occasionally we miss a cart, but the most common reason for a missed pickup is that your cart was not out early enough. It must be curbside (or the location we usually pick it up) by 7 a.m. on your collection day.


Another cause of missed pickup is incorrect cart placement: too close to a fence, car, or other object, or facing the wrong direction. Allow 4 feet of clearance around your garbage cart. Overfilled carts (with the lid open) cannot be emptied.


For missed collection call the office after 3 p.m. on your collection date. A small fee may apply depending on the circumstance. Please do not wait 2-3 weeks before calling.

Show All Answers

1. How do I sign up for residential garbage service?
2. How do I make changes to my existing service?
3. Why was my garbage missed?
4. I just moved in and have a lot of extra garbage and/or recycling, can I set it next to my cart?
5. Can I get a larger dumpster for a special clean-up project?
6. I have lots of yard waste at certain times of the year- can I get an extra cart?
7. My cart lid is broken. What do I do?
8. My cart is old and smelly, can I get a new one?
9. I have to get rid of a couch- where does it go?