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The City of Port Angeles earlier this year suspended its online card payment services due to reports of possible compromise of customer credit card information. We recognize that the inability to pay for utility bills and other services online is an inconvenience to our customers, as those who use debit or credit cards must now come to City Hall to do so. In an effort to lessen that inconvenience, the City will expand its customer service hours, beginning on December 1, in order to allow customers additional time to make in-person payments.
Current customer service hours are currently 8:30 a.m. to 4:30 p.m. – these will be expanded to the hours of 8 a.m. to 5:30 p.m. Monday through Friday. This temporary increase in hours will run for approximately 90 days. The City has been working diligently with a new vendor to restore the ability to accept card payments online and over the phone. We anticipate those services will be available by the end of January.
In addition to making cash, check or card payments at City Hall, customers can also send check payments in the mail, leave checks in the drop box outside of City Hall, or set up automatic bill pay through their banking establishment.
The City greatly apologizes for the inconvenience this situation has caused our customers. We encourage anyone with questions or concerns to continue to reach out to us. Please contact Nicole Blank in the City’s Finance Department at 360-417-4600, or by email at firstname.lastname@example.org.